CUSTOMER CARE

 

Have any questions or concerns ? We’re always ready to help!  Send us an email at info@lulbellesvintagecloset.com

FAQ

 

FAQ

How do I track my order?

 

All domestic packages are shipped with tracking numbers that you should have received via email once your order has shipped.

What are your delivery options?

 

We ship most items via USPS. 

International shipping is via USPS Priority, or First Class Package.

Some larger item purchases may offer UPS shipping.

Do you sell Internationally?

 

Yes! We do sell internationally.  Note that all customs charges are the purchasers responsibility.  We do not short-change the customs form to prevent customs charges.  

How do I return an item?
 

Contact us via email with your sales invoice number that contains the item you want to return, a description of the reason for the return to start a RMA.

What is your returns policy?

 

We take great pride in procuring exceptional items to sell and we provide clear and descriptive representation of each item to ensure that you have all of the details about the item you are interested in.  If you have questions about an item please ask.  We are here to help.

  • Returns are accepted within 14 days of customer receipt of item, per shipping tracking system details. 

  • All items must be returned in the quality and condition in which they were purchased to qualify for a refund. 

  • Return Shipping Fees are the responsibility of the customer. 

  • All refunds will be for the purchase price of the item, minus any shipping and payment processing fees associated with the original transaction.

  • Melange Mineral Makeup items are not returnable/refundable once opened.

 

Privacy 

COLLECTION AND USE OF INFORMATION

When you place an order on LuluBelle’s Vintage Closet we ask for some personal information. This information is used to process your order and to communicate with you about the status of your order. We will not use your email, address or phone number collected during the check-out process for marketing. To receive emails with special offers, please sign up on our “Get On The List” mailing list located on our home page.

 

COOKIES

Upon visiting LuluBelle’s Vintage Closet, cookies are placed on your computer’s hard drive.  

Cookies are used for many important reasons, such as:

  • To provide a great experience for our visitors and customers.

  • To identify registered members of our website.

  • To monitor and analyze the performance, operation and effectiveness of our website.

  • To ensure the website is secure and safe to use. 

 

DISCLOSURE

We will not sell, rent or disclose your information to anyone.

SECURITY

For transmitting your personal information to us, we use a secure server (SSL), which encrypts all of your personal information. This encryption process ensures that the information you give us is protected against unauthorized access.  At no point do we ever store or have access to your credit card number. Credit card processing on LuluBelle’s Vintage Closet is handled by PayPal, the largest payment processor on the Internet.   You can be assured of the security status of our website by viewing your browser bar, where our URL should display https:// indicating that you are on a secure server.

While we make every effort to ensure that your information is secure on our system, no data transmission over the Internet can be guaranteed to be 100% secure. Security is a top priority, and we continue to review our procedures to ensure that your transactions on LuluBelle’s Vintage Closet are as safe as possible.

About Us   

LuluBelle's Vintage Closet was born out of natural progression of collecting and procuring vintage clothing, accessories, toys and collectables.  After years of following our passion for vintage collecting and selling through multiple online channels, it became necessary to have one location to list and inventory our offerings.

As a husband and wife team entering our retirement years, LuluBelle's will allow us to stay active in the collecting market without holding onto the treasures that we find.  Passing along treasures to new owners is almost as fun as finding the treasures. 

We hope you enjoy your new found treasures as much as we have. 

Happy Hunting,

Tony and Lori

LuluBelle's Vintage Closet

MeLange Cosmetics

Tony's

Toys-n-Tiques

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© 2020 by LuluBelle's Vintage Closet.